Occasionally, we will sell out of some items.
If you would like to pre-order an item that is showing as Sold Out, please get in touch with us via the Contact Us page and we will get back to you with an ETA on arrival to see if that works for you and the time frame you need to work within.
Please note, some of our items are international, so the more notice you give us, the greater the chance that we can try and get that product for you in time.
T&C's of a Pre-Order Purchase
If you purchase an item on pre-order, you will receive a confirmation of your order right away. You will hear from us again when the item is available and ready to ship. You do not need to follow this up, we promise we haven't forgotten you.
The estimated month for arrival is an approximate only and has been provided to us by our third party, e.g. a distributor, a shipping company or the brand itself. We do apologise in advance if you experience any additional delays with pre-orders.
We offer items for pre-order to allow you to secure high demand products. We give the time frames in good faith, although, this is outside of our control and sometimes this can change. If your order is time sensitive, we suggest purchasing something in stock and ready to ship as pre-orders are non refundable.
We are not able to cancel or refund any pre-orders for incorrect estimated dates of arrival outside of our control. We will notify you of any changes, but your order will remain. Should you need to cancel your pre-order, we will offer you a store credit.
Estimated arrival dates cannot be guaranteed as many factors outside of our control can effect them. Please rest assured we will ship your pre-order item in our next delivery date of receiving it into our warehouse.
It is important to note that if you order more than one item, and any of those items are a pre-order, your entire order won't be shipped until everything is in stock. If there are other items you wish to receive right away please place two separate orders, one for the pre-order item and one for the others.