Exchange Policy

What is your returns policy?
We value our customers and want to ensure you love your purchase, but if for some reason you need to return an item, simply send us an email and we will guide you through the returns process.

Returns and exchanges on full priced items must be lodged with 7 days of receiving your order via the Contact page (* this excludes clearance, discounted or sale items).

Items being returned must be as new, unused and in their original packaging. Once returned to us, we will inspect the goods and issue either a credit note or exchange for the product(s).

Please be mindful shipping costs are the responsibility of the customer and we strongly encourage a track-and-trace parcel service when returning items to us, as we cannot be held responsible for merchandise damaged or lost in return shipment.

Saint Lenny reserves the right to refuse returns or exchanges of any merchandise that does not meet the above criteria.

The following purchases are considered as final & are not eligible for any return, exchange or refund:

  • items purchased with a discount code
  • items purchased on sale, clearance or automatic feature discount
  • sample items or goods sold as "seconds"
  • personalised items
  • pre-order items
  • all international orders are considered as final sale and are not eligible for returns due to both the freight costs involved and length of time for international delivery. 

 

PayPal Fees - cancellations
PayPal does not refund fees charged to Saint Lenny if an order is cancelled or refunded. The cancellation fee of 4% will be passed to the customer.

 

Afterpay Fees - cancellations
After Pay does not refund any fees charged to Saint Lenny if an order is cancelled or refunded. The cancellation fee of 7% will be passed to the customer.

 

Merchant Fees - cancellations
Credit Merchants do not refund fees charged to Saint Lenny if an order is cancelled or refunded. The cancellation fee of 3% will be passed to the customer.

 

Shopify Fees - cancellations
Shopify does not refund fees charged to Saint Lenny if an order is cancelled or refunded. The cancellation fee of 4% will be passed to the customer.


My order was lost or damaged, what do I do?
In the event of a lost package or damaged item please contact us immediately via the contact page & we will give you instructions on the next steps. For damaged goods, we will ask you to please email photographs of the damages & the packaging your item was sent in.