Shipping, Policies & FAQ's
Please note all pricing below is quoted in AUD.
What are Saint Lenny's shipping rates?
As of January 2024, Saint Lenny has reduced it's shipping fee and now offers flat rate standard* shipping for only $7.95 within Australia (*excluding large/bulky or heavy items)
Large, Bulky & Heavy items have also been reduced to a flat $20 delivery fee!
Yay for savings x
Does Saint Lenny ship internationally?
Please note as of January 2024, international shipping is no longer available directly through our checkout. International Shipping is now only available upon request on selected items (large & bulky items are excluded) and charges are calculated by our shipping partner Sendle based on the volumetric weight of your purchase.
- Please note: because we use couriers, we cannot ship to a PO Box - a physical address is required. All parcels are marked as Authority to Leave & Saint Lenny cannot be held liable for any missing parcels or damaged parcels.
International orders may be subject to import duties and taxes for which the customer will be responsible.
- Please contact us directly if you are from abroad and are interested in making a purchase. We can organise a shipping quote for you before you place your order.
How long will it take to process my order?
Saint Lenny makes every effort to fulfill orders as quickly as possible. Please allow 1-2 business days for us to fulfill your order ready for shipping.
What are your shipping times?
Whilst we make every effort to get your box of happiness delivered as quickly as possible, we are seeing worldwide delays. Please allow between 2-14 business days (*excluding weekends and public holidays) for your delivery to arrive. If you are in a remote area of Australia, additional time may be required.
During peak times, you may experience longer than usual processing times by our shipping partners and we appreciate your patience and understanding.
* Please note the above are estimated shipping times.
Your Privacy
Any personal information that you provide to Saint Lenny - including your name, address, telephone number and email address - will not be released, sold or rented to any entities or individuals. It is purely collected for order processing.
Security
Saint Lenny does not collect or record any credit card details provided when purchasing products from our website. Your credit card details are processed by Shopify, Afterpay or PayPal.